UOB partners with Accenture for company-wide adoption of advanced technologies

Singapore-headquartered United Overseas Bank (UOB) has signed a partnership agreement with Accenture to support the bank’s application and adoption of advanced technologies, such as artificial intelligence and agentic AI over the next three years.

In a first collaboration between the two companies, United Overseas Bank will work with Accenture on applying AI solutions across the bank to enhance business processes, productivity, manage risk and better personalise customer experience.

Accenture will provide consulting expertise, support with technology build and adoption, and its suite of AI-powered assets (including its AI Refinery platform).

Founded in 1935, United Overseas Bank is a leading bank in Asia with a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In South East Asia, United Overseas Bank is one of the larger players.

“We are excited about the immense potential that advanced technologies offer,” said Wee Ee Cheong, Deputy Chairman and CEO of the bank. “Our goal is to leverage AI solutions to transform our operations, enhance productivity, and deliver personalised customer experiences with scale and speed across our extensive network in ASEAN.”

The CEO emphasized that the transformation will also focus on building an AI culture, ensuring that staff have the capabilities to utilize advanced technologies to actualise their full benefits. “This strategic collaboration will not only build data and AI fluency in all employees but also equip them with the right mindset to adopt and use advanced technologies,” he noted.

Employees of the bank will be granted access to Accenture’s LearnVantage platform, which offers all kinds of trainings and courses on AI skills.

Julie Sweet, Chair and CEO of Accenture, said: “We are proud to partner with United Overseas Bank to help them realize their vision for the future of banking by scaling generative and agentic AI, and by helping their people develop valuable advanced technology skills. Together, we will create more engaging experiences for United Overseas Bank customers and drive new levels of efficiency, value and growth.”

Terms and conditions of the three-year collaboration have not been disclosed.