Pacific International Lines taps Infosys for technology project

Singapore-based Pacific International Lines has agreed a strategic collaboration with Infosys, focused on accelerating the company’s digital transformation agenda.

Incorporated in 1967, Pacific International Lines is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Headquartered in Singapore, Pacific International Lines serves customers at over 500 locations in 90+ countries worldwide with a fleet of 100 container and multi-purpose vessels.

Apart from the core liner shipping business, the company also has several other business units such as container manufacturing, depot and logistics services.

With digitization increasingly important for its customer operations and internal processes, Pacific International Lines is working towards an ambitious digital roadmap.

Infosys has now been brought on board to help advance a number of digital initiatives. The IT consulting firm will help revamp the existing customer portal and deploy a scalable and modern technology platform. Another initiative will see Infosys help Pacific International Lines overhaul its web and mobile applications to simplify user experience and enhance customer engagement.

Karmesh Vaswani, Executive Vice President at Infosys, commented: “We aim to transform their customer portals to become simple, intuitive, and more experiential, leveraging scalable technology through the AI-powered Infosys Topaz suite of offerings.”

In addition, Infosys will provide IT advisory services on the latest technology and business trends, helping Pacific International Lines shape and actualise its IT strategy.

“We were looking for a partner who can not only bring technology but also play an advisory role in the journey of transformation. Infosys brings together a strong combination of right capabilities as well as highly collaborative ways of working. We are delighted to collaborate with Infosys,” said Lionel Patrice Chatelet, Chief Commercial Officer at Pacific International Lines.