Activeo sells Singapore operation to technology provider Toku

French contact center consultancy and technology company Activeo has sold its Singapore operation to Toku, a Singapore-headquartered technology provider.

The deal comes on the back on a successful collaboration between the two firms, said Thomas Laboulle, founder and chief executive officer of Toku.

“We’ve been working with Activeo in Singapore to deliver successful customer experience transformation projects to many customers in the country. This acquisition is a natural next step for both parties to realise the full synergies of our partnership.”

Founded in 2018, Toku helps companies optimise and enhance their customer experiences, with a focus on contact centre and client-contact centres. Toku works with organisations as Gojek, Foodpanda, JCDecaux, Decathlon and various government agencies to move their communications to the cloud and create new ways to engage with their customers.

Paris-headquartered Activeo specialises in customer service consulting, providing both advisory and technology services. The company was founded in 1993, and launched its Singapore operation in 2012. In 2015 and 2022, the firm beefed up its Singapore division through acquisitions.

Today, Activeo’s Singapore team consist of around 35 staff who together support more than 150 customers with their digital customer transformation projects, including twenty government agencies and over a dozen healthcare institutions.

The joining of forces sees Toku’s team lifted around 110 employees.

“With Activeo’s Singapore arm now part of the Toku team, we can offer a more comprehensive and effective approach to addressing customer pain points at scale. Their expertise in digital transformation consulting, combined with our focus on modern customer experience solutions, creates a partnership that is greater than the sum of its parts,” said Laboulle.

Jonathan Mondon, Managing Director of Activeo in Singapore, said: “As part of this deal, our customers will be able to add Toku’s proprietary technology and connectivity solutions to their arsenal, further supercharging their customer experience strategies. We will continue to be tech-agnostic and deliver the best fit-for-purpose solutions that solves our customers’ pain points.”

As part of the integration, Mondon will assume a new role as Head of Consulting at Toku.