NTT DATA and ServiceNow partner to drive AI-led enterprise transformation
NTT DATA has expanded its strategic partnership with ServiceNow, focused on adding a range of AI services and solutions into its offering for enterprises.
The expanded partnership builds on the long-standing collaboration between NTT DATA and ServiceNow and underscores their joint commitment to helping enterprises scale and operationalize AI within their operating models and business processes.
NTT DATA is a Japan-headquartered business and technology consulting company. The group has offices in more than 70 countries around the world. ServiceNow meanwhile is one of the world’s largest platforms for running business processes in IT service management (ITSM), IT operations management (ITOM), Customer Service management (CS), Human Resources (HR), security operations (SecOps), and Governance, risk and compliance (GRC).
As part of the multi-year initiative, NTT DATA will become a strategic AI delivery partner for ServiceNow across industries and global regions. The companies will collaborate to deploy AI-powered automation for customers in enterprise, commercial, and mid-market segments.
“Expanding our partnership with ServiceNow is a key milestone in our mission to build the world’s leading AI-native services company.” said Abhijit Dubey, CEO of NTT DATA. “By combining ServiceNow’s agentic AI platform with NTT DATA’s global delivery scale and industry expertise, we’re enabling enterprises to accelerate innovation, enhance productivity, and achieve sustainable growth.”
NTT DATA will meanwhile also adopt ServiceNow’s AI solutions within its own ranks. “ServiceNow’s agentic AI platform will be a key enabler for our own ongoing transformation and help accelerate delivery for customers,” said Dubey.
Amit Zavery, Chief Operating Officer at ServiceNow, commented: “ServiceNow and NTT DATA are expanding access to AI-powered automation across any industry and any geography to achieve measurable business impact for organizations at every stage of the AI journey. Together, we’re transforming how the world’s leading enterprises operate, making work simpler, smarter, and more resilient with AI.”
