Deloitte assists Singapore ITC and media authority with Services 4.0 agenda

28 November 2018

Deloitte’s strategy consulting wing Monitor Deloitte has supported Singapore’s Info-communications Media Development Authority with its Services 4.0 strategy roadmap.

Singapore’s Info-communications Media Development Authority (IMDA) is a statutory board of the Singaporean government tasked with developing and regulating the local and converging information communications and media sectors, both promoting enterprise and safeguarding consumer interests, especially with respect to the growing issue of personal data protection.

As part of the agency’s mandate, the IMDA aims to develop the nation’s services sector through the embrace of rapidly emerging technologies, otherwise known as Services 4.0 and seen as a key driver for growth in Singapore’s digital economy. To support its transformation efforts, the IMDA has enlisted the help of Deloitte’s strategy consulting wing Monitor Deloitte, since releasing a future of services roadmap.

“We are honoured to support IMDA in this important and ambitious agenda,” said Mohit Mehrotra, Strategy Consulting Co-Leader for Deloitte Asia Pacific. “Emerging technologies and their associated trends can bring about new value creation in the economy, and cause disruption to current businesses. It is, therefore, becoming necessary for organisations to reimagine the way they deliver services, conduct their business and interact with their customers.”

The Services and Digital Economy Technology Roadmap (SDE TRM) identifies nine key technological trends and their expected impact in the coming three to five years, with the services sector – according to the agency accounting for 72 percent of Singapore’s GDP and 74 percent of its national employment in 2016 – seen as both the most heavily impacted and greatest potential growth engine.Deloitte partners with Singapore media authority on 4.0 agendaThe ‘next step’ in the evolution of the services industry, the concept of Services 4.0 is one of digital-supported seamless delivery – ‘services that are end-to-end, frictionless, anticipatory, and empathic’ – moving on from the current mobile-enable 3.0 model of self-service, and the earlier developments and incarnations of service surrounding internet-driven efficiency and a prior manual-based system enabled by tools.

As part of its support as an IMDA knowledge partner to assist the agency in envisioning a Services 4.0 concept and strategy, Monitor Deloitte conducted a study of the role of emerging technologies in the services economy landscape on changing customer needs, service delivery models and the ICM ecosystem, recommending that the latter work together with service providers “to create a new paradigm of technology development, deployment and adoption based on the principles of Cloud Native Architecture.”

This new paradigm, the firm says, will be able to leverage new technologies with more flexibility and ease and at lower cost while enabling new products to be brought to market and scale faster. Here, Services 4.0 concerns not just business to consumer services, but business to business transactions such as logistics, intra-business functions such as in human resources and finance, as well as the workers themselves.

“It envisions an ecosystem that allows machines to augment workers’ performance by automating certain repetitive parts of the tasks and enables, via intelligent machines, workers to focus on more ‘human’ aspects such as creativity, critical and analytical thinking, emotional intelligence and innovation,” the firm states. “This will in turn encourage workers to adopt new skills, to work with emerging technologies seamlessly and to focus on jobs that generate higher value.”

Mehrotra concludes: “In an increasingly technology enabled world, the big shifts in the client, regulatory and capability ecosystems are creating interesting opportunities and challenges for businesses. Singapore, through its Services 4.0 vision, has recognised the associated opportunities and risks. This move will help Singapore strengthen the ecosystem, accelerate the transformation of businesses and workforce, and deliver the ambition towards becoming a leading services and digital economy.”

Surbana Jurong strikes deal to develop shipping corridor across Mexico

19 April 2019

Singapore-headquartered urban and infrastructure consultancy Surbana Jurong has been appointed as a master-planner for the Interoceanic Corridor project in Mexico.

At 40 kilometers wide and 300 long, Mexico’s slated $150 million Interoceanic Corridor will dissect the country’s Tehuantepec isthmus to connect its Atlantic and Pacific coasts – with the aim of facilitating trade and fast-tracking local economic growth. Now, the project has a new and far more distant connection, with the involvement of Singaporean-headquartered infrastructure consultancy Surbana Jurong.

Striking a deal with the Mexican state governments of Veracruz and Oaxaca, Surbana Jurong will develop a strategic plan for the Interoceanic Corridor as well as provide master planning on two associated special economic zones, in what the rapidly growing firm states is a significant milestone in its international aspirations – which over the past few years have already seen its presence grow to 130-plus offices in more than 40 countries.

“We are privileged to be appointed as master planners for the Interoceanic Corridor project. Surbana Jurong has a strong track record, having delivered master plans for projects in over 30 countries and are pleased to contribute our expertise towards Mexico’s development success,” said Surbana Jurong Group CEO Wong Heang Fine on helping to unlock the region’s economic potential.Surbana Jurong strikes deal to develop interoceanic corridor across MexicoAccording to the firm, the agreement will see Surbana Jurong perform a detailed review of the Interoceanic Corridor including its broad socio-economic benefits to the region and potential growth industrial clusters, with the strategic plan comprising of recommendations on market positioning and development directions, proposals for utilities and services infrastructure, and zoning plans to identify land use distribution along the corridor.

In addition, the firm will devise the master plan for two economic development areas along the Interoceanic Corridor in the states of Veracruz and Oaxaca, guiding the physical development of the two industrial sites through planning of land use, infrastructure, utilities and transportation – with the aim of “creating a conducive environment for investment and providing a quality living environment for the people that live and work there.”

“We are pleased to see the partnership continue to make progress since we started this conversation a few years ago,” said Khor Aik Lam, Latin America Regional Group Director of Enterprise Singapore, which helped facilitate the deal. “The strong commitment and joint efforts from all parties have culminated in this milestone venture to bring Singapore’s economic development capabilities to Mexico.”

Connecting the ports of Salinas Cruz on the Pacific coast and Coatzacoalcos on the Atlantic, the local Interoceanic Corridor is one of a number of proposed or under development cross-continental shipping routes to rival the Panama Canal, including routes across Guatemala and Nicaragua – with the contemporary race harking back to the 19th Century when a number of American industry and shipping titans fought to be the first.