Receptionist | Hong Kong

Position Summary

As a Receptionist, you will act as the first point of contact for all guests, clients and visitors to the Hong Kong office during office hours. You will assist with the switch-board operation, faxes and messages, managing meeting room bookings and mail as well as various ad hoc administrative duties.

Key Responsibilities

Telephone Calls, Voicemail, Mail and Fax

• Operate switchboard and answer phone calls in a professional and efficient manner
• Record all relevant information such as date, time, name of caller, caller's company, caller's telephone number and name correctly when taking phone messages
• Distribute phone messages to appropriate staff members via email within 5 minutes
• Maintain office telephone list and seating plan so that they're kept up to date
• Distribute incoming mail and faxes to relevant staff members and upload to SharePoint
• Label and frank mail, record postage, arrange registered mail and post letters

Meeting Rooms

• Ensure room bookings are entered into the system
• Regular review and management of Condeco room booking system to avoid clashes and facilities with staff on different room requirements
• Maintain meeting room tidiness
• Ensure all logistical requirements are prepared for meeting rooms and set up is complete at least 10 minutes prior to the start of meetings

Greeting Guests

• Meet and greet guests, presenting a professional company image at all times
• Confirm with employees details of any outside guests attending (i.e. number of guests and names) when a room booking has been made
• Inform employees by phone or email once guests have arrived
• Arrange beverages for guests when necessary
• Arrange taxis for visitors when necessary

General Office Administration

• Ensure the receptions area is kept tidy in order to maintain a professional company image
• Arrange courier service when necessary
• Maintain stationary inventory and top up paper supply in the photo copiers when necessary
• Top up coffee machine, water heater, operate dishwasher and keep the fridge and pantry stocked. Ensure the kitchen is clean and tidy.
• Maintain office equipment warranties, servicing details and employee list of equipment usage
• Maintain records of employee mobile plans and monthly billing
• Check teleconference usage against conference room bookings and reconcile
• Generate monthly meter readings from photo copiers and printers to confirm billing
• Maintain electricity consumption record

Administration Assistant cover

• Provide Office Manager with admin support where required
• Assist in running reports, scanning, filing, copying, faxing, binding, labels and formatting letters
• Assist Office Manager with expense claims
• Review and submit invoices into Chrome River system
• Contact building management for facilities and admin matters
• Attending to staff queries and resolving certain facilities related problems
• Arrange catering for various staff events
• Miscellaneous support to HR
• Assist where required at client and marketing events
• Run errands and assist with other ad-hoc duties as assigned by the Office Manager and Managing Director of Operations

Key Requirements

• Professional telephone manner and screening ability
• Punctual and good attendance record
• Proficiency in Microsoft Office (Word, PowerPoint, Excel and Outlook)
• Administrative skills (faxing, copying, binding, scanning)
• Capable of operating with less supervision
• Time and priority management
• Self-motivated and organized
• Proactive, detail-minded and team player
• Enthusiastic with a positive attitude
• Helpful and willing to take responsibility
• Flexible and adaptable

Our Benefits

Apart from the well-structured career path and collaborative team environment, our employees enjoy a variety of perks and benefits. Our benefits include, but are not limited to:

• Competitive remuneration package
• Comprehensive leave policy
• Health care benefits including dependents
• Education subsidy with study and examination leaves
• Annual paid volunteer hours
• Corporate matching for corporate charitable event donations

About FTI Consulting

What makes us unique? With more than 7,500 employees located in offices in every corner of the globe, we are the firm our clients call when their most important issues are at stake. Regardless of what level you are, you will have the opportunity to work alongside and learn from top experts in your field on high-profile engagements that impact history. Our culture is collaborative, and we value diversity, recognition, development and making a difference in our communities.

FTI Consulting is publicly traded on the New York Stock Exchange and has been recognized as a Best Firm to Work For by Consulting magazine and one of America's Best Management Consulting Firms by Forbes. For more information, visit www.fticonsulting.com and connect with us on Twitter (@FTIConsulting), Facebook and LinkedIn.

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

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