Receptionist | Singapore

Position Summary

As a Receptionist, you will act as the first point of contact for all guests, clients and visitors to the Singapore office during office hours. You will assist with redirecting phone calls, electronic faxes and messages, managing meeting room bookings, coordinate courier services as well as various ad hoc administrative duties.

Key Responsibilities

Telephone Calls, Voicemail, Mail and Fax

• Answer, transfer, and forward all incoming phone calls professionally and ensuring they reach the recipient in a timely manner.
• Take accurate telephone messages, record all relevant information such as date, time, name of caller, caller's company, telephone number.
• Distribute phone messages to appropriate staff members via email within 5 minutes
• Maintain up to date office and staff contacts
• Manage all incoming deliveries, ensuring they are dealt with promptly and correctly including mails, faxes, parcels and courier packages, either directly to the recipient or in their lockers
• Label and frank mail, record postage, arrange registered mail and post letters

Meeting Rooms/ Greeting Guests

• Maintain and review booking system ensuring no conflict and attend to any queries
• Set up of meeting rooms in configuration that is required
• Maintain meeting room tidiness
• Meet and greet all guests and visitors, ensuring always presenting a professional company image . Escort them to meeting room, offer and arrange refreshments.
• Confirm logistics details with the meeting owner (eg. number of guests, names, and any room set up required) and host on Teams meeting, phone or email once their guests and visitors have arrived
• Ensure all logistical requirements are prepared and set up is complete at least 10 minutes prior to the start of meetings

General Office Administration

• Keep front desk clean, tidy and equipped with all the necessary supplies
• Maintain stationary inventory and top up paper supply in the photo copiers
• Responsible for arranging courier services (local and international) whenever needed for all documents and items including corporate gifts between client and regional offices.
• Purchase stationery and pantry supply from assigned vendors and update monthly cost
• Work closely with Tea Lady to ensure all pantry equipment / pantry stock are properly set up and maintained every day. Ensure the pantry is clean and tidy.
• Ensure regular shredding cycle of all confidential documents.
• Maintain office equipment warranties and servicing details
• Maintain records of employee mobile plans and monthly billing
• Check internal and external meeting rooms online bookings reconcile with actual usage
• Maintain access cards, office cabinets and staff lockers inventory. Safekeep office keys
• Assist in running reports, scanning, filing, copying, faxing, binding, labels and formatting letters
• Work closely with admin assistant and office manager on building management matter
• Assist internal networking and external Marketing events where required
• Run errands, admin support or ad hoc duties as assigned by Office Manager and Managing Directors

Key Requirements

• Minimum of 2-3 years of admin or receptionist related experience. Preferably with experience in multi-cultural environment.
• Professional telephone manner and screening ability
• Well organised, customer oriented and strong interpersonal skills
• Punctual and good attendance record
• Proficiency in Microsoft Office (Word, PowerPoint, Excel and Outlook) and good administrative skills (faxing, copying, binding and scanning)
• Proactive, resourceful and dedicated to meeting deadlines
• Detail oriented, ability to prioritize, multi-task and work with minimal supervision
• Self-motivated and have positive working attitude

#LI-PN1 Our Benefits

Apart from the well-structured career path and collaborative team environment, our employees enjoy a variety of perks and benefits. Our benefits include, but are not limited to:

• Competitive remuneration package
• Comprehensive leave policy
• Health care benefits including dependents
• Education subsidy with study and examination leaves
• Annual paid volunteer hours
• Corporate matching for corporate charitable event donations

About FTI Consulting

What makes us unique? With more than 7,000 employees located in offices in every corner of the globe, we are the firm our clients call when their most important issues are at stake. Regardless of what level you are, you will have the opportunity to work alongside and learn from top experts in your field on high-profile engagements that impact history. Our culture is collaborative, and we value diversity, recognition, development and making a difference in our communities.

FTI Consulting is publicly traded on the New York Stock Exchange and has been recognized as a Best Firm to Work For by Consulting magazine and one of America's Best Management Consulting Firms by Forbes. For more information, visit www.fticonsulting.com and connect with us on Twitter (@FTIConsulting), Facebook and LinkedIn.

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

#LI-PN1