Senior HR Associate, Global HR Solutions Center, Asia Pacific

Company Background

FTI Consulting, Inc. is a global business advisory firm dedicated to helping organizations protect and enhance enterprise value in an increasingly complex legal, regulatory and economic environment. With more than 4,600 employees located in 28 countries, FTI Consulting professionals work closely with clients to anticipate, illuminate and overcome complex business challenges in areas such as investigations, litigation, mergers and acquisitions, regulatory issues, reputation management, strategic communications and restructuring.

Our diverse team of professionals includes forensic accountants, lawyers, economists, journalists, e-discovery experts, and insolvency practitioners. These experts have made a tangible and positive impact on some of the world's most memorable events, including corporate collapses, major M&As, regulatory shifts, complex disputes and international crises. We have offices located in the four largest Australian cities, and over 7,500 global colleagues. We stand ready to make a positive impact for you, armed with highly potent skills tailored to meet your unique challenges.

About Corporate

FTI Consulting's Corporate functions provide support to our client service professionals so they are able meet and exceed the needs of our clients. Professionals within our Marketing and Communications, Information Technology, Finance and Accounting, Human Resources, Office Infrastructure, Legal, and Real Estate teams are dedicated to working together and delivering world class support across our global community.

Position Summary

To cope with the APAC business expansion, we have created a new headcount in our Global HR Solutions Center to provide cross-segment support where regional specific HR knowledge is required. You will work closely with the in-country Business Partners in supporting FTI's key HR transactions, policies and initiatives.

• Build relationships with HR Business Partners and key stakeholders in the business
• Act as primary point of escalation for HR Business Partners
• Partner with broader HRSC Associate & Advisory team
• Responsible for end-to-end job data change management
• Responsible for end-to-end offboarding including routine exit interviews
• Responsible for end-to-end global mobility cases
• Responsible for end-to-end leave management
• Responsible for contingent workforce lifecycle management
• Audit new hire data, job requisition coding, job data changes and related documentation
• Lead medium size HR projects including business process consulting and related change management
• Collaborate with HR Advisors for project-based initiatives
• Assist with performance management and annual compensation review process
• Manage Tier 1 employee relations cases
• Assist with advanced reporting across all HR systems as requested by segment
• Review, develop and communicate HR policies and processes
• Responsible for documenting process changes and employee content, as well as creating and maintaining Knowledge Articles
• Provide support to ad hoc processes and projects
• Provide basic administrative services as required per local regulations and processes

Basic Qualifications:

• Minimum of a Bachelor's degree from a four-year College or University
• Fluent in English is a MUST (both written and verbal) Chinese capability would be an absolute advantage
• 3 years of relevant experience working in HR field focused on projects, process improvement and change management
• Demonstrated ability in Microsoft Office Suite (Outlook, PowerPoint, Excel, Word)
• Experience across multiple HR functions including HR compliance & policies, data updates, payroll, benefits, compensation, etc.
• Excellent written and verbal communication skills
• Superior time management and organization skills
• Strong attention to detail and accuracy
• Problem-solving skills to identify and resolve issues
• Demonstrates team player skills

Preferred Skills:

• Experience with CRM Software (e.g. ServiceNow), HCM Software (e.g. PeopleSoft), SAP, Learning Management System (e.g. SABA), Onboarding platforms (e.g. SuccessFactors Onboarding), Performance Management system (e.g. Career Navigator), Leave Management system (e.g. TeamSeer) is a plus
• Experience troubleshooting across multiple platforms/systems - demonstrated technical ability
• Continuous improvement mindset and a passion for measuring results through data and metrics a must
• Ability to multitask in a highly dynamic environment and manage own work to meet deadlines
• Demonstrates flexibility and adaptability according to the changing needs and priorities of the organization
• Ability to handle multiple ranges of tasks, projects and deliverables with wide latitude for independent judgment and initiative
• Strong relationship builder/ at all levels with a client service mindset
• Ability to demonstrate a high level of confidentiality and discretion at all-times
• Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot tables, etc.)

The GHRSC Advisor needs to meet additional competency requirements:

• Recognized for functional / technical expertise
• Proven ability to mentor and coach by assisting team members to anticipate client needs and understand the big picture
• Proven ability to build positive relationships and trust with stakeholders
• Proactive identification of process improvement opportunities
• Active contribution to and/ or leadership in department projects and initiatives
• Continued skill development through on-the-job learning, certifications and/ or training programs

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